Call 01202 937430

Monday to Friday: 09:00-17:30; Saturday: 09:00-12:30

Making a Complaint

Our intention is to resolve any issues promptly so we would encourage you to call one of our advisers on 01202 937430. It is our intention to provide you with a high level of customer service at all times. If there are occasions when we do not meet your standards, please contact us either in writing at Suite 2, Branksome Park House, Bourne Valley Rd, Poole BH12 1ED, by sending an email to or by phone on 01202 937430, who will take details of your concerns.

We will acknowledge in writing, advising you of who is dealing with your concerns and attempt to address your concerns within three working days. If our investigations take longer, we will keep you informed of progress and issue a full final response within eight weeks. If we cannot satisfy your complaint you may be entitled to refer it to the Financial Ombudsman Service. Their website with further details is

If your complaint falls under the jurisdiction of a different dispute resolution scheme we will advise you when acknowledging your complaint.

You can call the Financial Ombudsman service by phone: 0800 0234567

You can e-mail the Financial Ombudsman Service:

You can contact the Financial Ombudsman Service by post to the following address:
Financial Ombudsman Service
Exchange Tower
E14 9SR