Making a Claim

Single Article Insurance

AXA XL are our sole provider for single article protection, specializing in jewellery, fine art and antique insurance.

AXA XL
Operating Hours:
Mon- Fri: 09:00 – 17:00
Sat -Sun: CLOSED

Out of Hours Assistance Provided
- Primary Claims Contact Number:
  0333 004 2444
- Outside the UK Claims Contact Number:
  +442920 822 583

Household Insurance

Our industry leading panel of insurers, offering bespoke solutions for non-standard and high value homes.

Ageas
Operating Hours:
24 HRS – 365 Days a Year
- Ageas House Guard Claims Contact Number:
  0345 1223019
- Ageas House Guard Prestige Claims Contact Number:
  0345 1685685
Aston Lark
Operating Hours:
Mon – Fri: 09:00 – 17:00
Sat – Sun: CLOSED

Out of Hours Assistance Provided
- Renovation Plan Claims Contact Number:
  0208 5572327
- Elite Home Claims Contact Number:
  0208 5572327
- Premier Home Claims Contact Number:
  0208 5572327
AXA Insurance
Operating Hours:
Mon- Fri: 08:00 – 20:00
Sat: 09:00 – 17:00
Sun: CLOSED

Out of Hours Assistance Provided
- AXA Extra Claims Contact Number:
  0330 024 6842
Ceta
Operating Hours:
Mon – Fri: 09:00 – 19:30
Sat – Sun: CLOSED

Out of Hours Assistance Provided
- Ceta Claims Contact Number:
  0160 8647601
Cherish Insurance
Operating Hours:
Mon – Fri: 09:00 – 17:00
Sat – Sun: CLOSED
- Primary Claims Contact Number:
  0800 1972770
Covea Insurance
Operating Hours:
Mon – Fri: 09:00 – 17:00
Sat – Sun: CLOSED

Out of Hours Assistance Provided
- Covea Sterling Executive Home Claims Contact Number:
  0330 1348186
- Out of Hours Domestic Emergency ONLY Contact Number:
  0330 1348162
Eaton Gate
Operating Hours:
24 HRS – 365 Days a Year
- Home Plus Claims Contact Number:
  0333 2341723
- Premier Home Claims Contact Number:
  0333 2341721
Home & Legacy
Operating Hours:
Mon – Fri: 09:00 – 17:00
Sat – Sun: CLOSED

Out of Hours Assistance Provided
- Primary Claims Contact Number:
  0344 8938360
- Out of Hours Claims Contact Number:
  0208 6039849
Integra Insurance
Operating Hours:
Mon – Fri: 09:00 – 17:00
Sat – Sun: CLOSED

Out of Hours Assistance Provided
- Integra Nidus Claims Contact Number:
  0127 4700810
- Integra Electus Claims Contact Number:
  0127 4700810
- Out of Hours Emergency Major Fire ONLY Contact Number:
  0800 9154780
LV= Clear
Operating Hours:
Mon – Fri: 08:00 – 18:30
Sat: 08:00 – 16:00
Sun: CLOSED

Out of Hours Assistance Provided
- Primary Claims Contact Number:
  0800 6816367
- Out of Hours Domestic Emergency ONLY Contact Number:
  0800 6335423
Magenta (iNet3)
Please note, you’ll need to know the underwriter of your insurance policy, this can be found on your Policy Schedule.

Operating Hours:
Mon – Fri: 09:00 – 17:00
Sat – Sun: CLOSED

Out of Hours Assistance Provided
- Ageas Claims Contact Number:
  0330 0555215
- AXA Claims Contact Number:
  0330 0248087
- Broadgate Claims Contact Number:
  0144 3229513
- Canopius Claims Contact Number:
  0344 8569399
- Novae Claims Contact Number:
  0330 0555211
- OIM Claims Contact Number:
  0330 0555213
- Legal Assistance Claims Contact Number:
  0344 7709000
- Home Emergency Claims Contact Number:
  0330 3031869
Midas Underwriting
Operating Hours:
Mon – Fri: 09:00 – 17:00
Sat – Sun: CLOSED

Out of Hours Assistance Provided
- Geo Specialist Home Claims Contact Number:
  01302 303 650
  
  0345 074 4760
- Midas Crown Claims Contact Number:
  0330 1235748
- Midas Royal Claims Contact Number:
  0330 1235748
Modus Underwriting
Operating Hours:
Mon – Fri: 09:00 – 17:00
Sat – Sun: CLOSED
- Modus Residential Property Claims Contact Number:
  0345 0600014
Oak Underwriting
Operating Hours:
Mon – Fri: 09:00 – 17:30
Sat – Sun: CLOSED
- Primary Claims Contact Number:
  0333 4567004
- Out of Hours Domestic Emergency ONLY Claims Contact Number:
  0330 3031830
Pen Underwriting
Operating Hours:
Mon – Fri: 09:00 – 17:00
Sat – Sun: CLOSED

Out of Hours Assistance Provided
- Pen Central Premier Home Claims Contact Number:
  0344 8561193
- Pen Central Specialist Home Claims Contact Number:
  0344 8561193
- Pen Central Thatch Owners Home Claims Contact Number:
  0346 0729986
- Pen Solutions Claims Contact Number:
  0345 0729957
- Pen Residential Property Owners Claims Contact Number:
  0330 1026818
- Our of Hours ONLY Claims Contact Number:
  0333 0100790
Plum Underwriting
Operating Hours:
Mon – Fri: 09:00 – 17:00
Sat – Sun: CLOSED

Out of Hours Assistance Provided
- Primary Claims Contact Number:
  0345 4504938
Prestige Underwriting
Operating Hours:
Mon – Fri: 09:00 – 17:00
Sat – Sun: CLOSED

Out of Hours Assistance Provided
- Prestige Coverall Claims Contact Number:
  0800 0327327
- Prestige Thatch Claims Contact Number:
  0800 0327327

If you’re struggling to find your insurer, don’t worry. Contact us on 01202 937 430 and we will find you the correct number.

Optional Extras

Our optional extras provide that extra level of cover that your insurance policy may not, giving you the peace of mind that you’re covered no matter the eventuality.

Sotor Profesional Services - Family Legal Expenses
Operating Hours:
24 HRS – 365 Days a Year
- Advice Contact Number:
  01455 852 100
- Claims Contact Number:
  01455 852 100
Sotor Professional Services - Home Emergency Assistance
Operating Hours:
Mon – Fri: 09:00 – 17:00
Sat – Sun: CLOSED
- Primary Claims Contact Number:
  01444 442 929
Sotor Professional Services - Key Cover
Operating Hours:
Mon – Fri: 09:00 – 17:00
Sat – Sun: CLOSED
- Primary Claims Contact Number:
  01614 294 585
Sotor Professional Services - Landlord Legal
Operating Hours:
Mon – Fri: 09:00 – 17:00
Sat – Sun: CLOSED
- Primary Claims Contact Number:
  01455 852 100
Sotor Professional Services - Landlord Legal Premier
Operating Hours:
Mon – Fri: 09:00 – 17:00
Sat – Sun: CLOSED
- Primary Claims Contact Number:
  01455 852 100

You may find that you don’t have the added benefit of any optional extras. Thankfully, this cover can be added at any time. Contact one of our dedicated account managers on 01202 937 430 to discuss the options available.

Making a Claim

Single Article Insurance

AXA XL

Household Insurance

Ageas

Aston Lark

AXA Insurance

Ceta

Cherish Insurance

Covea Insurance

Eaton Gate

Home & Legacy

Integra Insurance

LV= Clear

Magenta (iNet3)

Midas Underwriting

Modus Underwriting

Oak Underwriting

Pen Underwriting

Plum Underwriting

Prestige Underwriting

If you’re struggling to find your insurer, don’t worry. Contact us on 01202 937 430 and we will find you the correct number.

Optional Extras

Sotor Profesional Services - Family Legal Expenses

Sotor Professional Services - Home Emergency Assistance

Sotor Professional Services - Key Cover

Sotor Professional Services - Landlord Legal

Sotor Professional Services - Landlord Legal Premier

You may find that you don’t have the added benefit of any optional extras. Thankfully, this cover can be added at any time. Contact one of our dedicated account managers on 01202 937 430 to discuss the options available.