Making a Claim

Wherever, whenever, you’re in safe hands. First, you’ll need to know who you’re insured with. This can be found on your Policy Schedule. All contact numbers can be found below.

Single Article Insurance

AXA XL Catlin are our sole provider for single article protection, specializing in jewelley, fine art and antique insurance.

AXA XL Catlin

Operating Hours:
Mon- Fri: 09:00 – 17:00
Sat -Sun: CLOSED

Out of Hours Assistance Provided

  • Primary Claims Contact Number:

    0345 6007407

T

Household Insurance

Our industry leading panel of insurers, offering bespoke solutions for non-standard and high value homes.

Ageas

Operating Hours:
24 HRS – 365 Days a Year

  • Ageas House Guard Claims Contact Number:

    0345 1223019

  • Ageas House Guard Prestige Claims Contact Number:

    0345 1685685

Aston Lark

Operating Hours:
Mon – Fri: 09:00 – 17:00
Sat – Sun: CLOSED

Out of Hours Assistance Provided

  • Renovation Plan Claims Contact Number:

    0208 5572327

  • Elite Home Claims Contact Number:

    0208 5572327

  • Premier Home Claims Contact Number:

    0208 5572327

AXA Insurance

Operating Hours:
Mon- Fri: 08:00 – 20:00
Sat: 09:00 – 17:00
Sun: CLOSED

Out of Hours Assistance Provided

  • AXA Extra Claims Contact Number:

    0330 024 6842

Ceta

Operating Hours:
Mon – Fri: 09:00 – 19:30
Sat – Sun: CLOSED

Out of Hours Assistance Provided

  • Ceta Claims Contact Number:

    0160 8647601

Cherish Insurance

Operating Hours:
Mon – Fri: 09:00 – 17:00
Sat – Sun: CLOSED

  • Primary Claims Contact Number:

    0800 1972770

Covea Insurance

Operating Hours:
Mon – Fri: 09:00 – 17:00
Sat – Sun: CLOSED

Out of Hours Assistance Provided

  • Covea Sterling Executive Home Claims Contact Number:

    0330 1348186

  • Out of Hours Domestic Emergency ONLY Contact Number:

    0330 1348162

Eaton Gate

Operating Hours:
24 HRS – 365 Days a Year

  • Home Plus Claims Contact Number:

    0333 2341723

  • Premier Home Claims Contact Number:

    0333 2341721

Home & Legacy

Operating Hours:
Mon – Fri: 09:00 – 17:00
Sat – Sun: CLOSED

Out of Hours Assistance Provided

  • Primary Claims Contact Number:

    0344 8938360

  • Out of Hours Claims Contact Number:

    0208 6039849

Magenta (iNet3)

Please note, you’ll need to know the underwriter of your insurance policy, this can be found on your Policy Schedule.

Operating Hours:
Mon – Fri: 09:00 – 17:00
Sat – Sun: CLOSED

Out of Hours Assistance Provided

  • Ageas Claims Contact Number:

    0330 0555215

  • AXA Claims Contact Number:

    0330 0248087

  • Broadgate Claims Contact Number:

    0144 3229513

  • Canopius Claims Contact Number:

    0344 8569399

  • Novae Claims Contact Number:

    0330 0555211

  • OIM Claims Contact Number:

    0330 0555213

  • Legal Assistance Claims Contact Number:

    0344 7709000

  • Home Emegency Claims Contact Number:

    0330 3031869

Integra Insurance

Operating Hours:
Mon – Fri: 09:00 – 17:00
Sat – Sun: CLOSED

Out of Hours Assistance Provided

  • Integra Nidus Claims Contact Number:

    0127 4700810

  • Integra Electus Claims Contact Number:

    0127 4700810

  • Out of Hours Emergency Major Fire ONLY Contact Number:

    0800 9154780

LV= Clear

Operating Hours:
Mon – Fri: 08:00 – 18:30
Sat: 08:00 – 16:00
Sun: CLOSED

Out of Hours Assistance Provided

  • Primary Claims Contact Number:

    0800 6816367

  • Out of Hours Domestic Emergency ONLY Contact Number:

    0800 6335423

Midas Underwriting

Operating Hours:
Mon – Fri: 09:00 – 17:00
Sat – Sun: CLOSED

Out of Hours Assistance Provided

  • Midas Crown Claims Contact Number:

    0330 1235748

  • Midas Royal Claims Contact Number:

    0330 1235748

Modus Underwriting

Operating Hours:
Mon – Fri: 09:00 – 17:00
Sat – Sun: CLOSED

  • Modus Residential Property Claims Contact Number:

    0333 5776548

Oak Underwriting

Operating Hours:
Mon – Fri: 09:00 – 17:30
Sat – Sun: CLOSED

  • Primary Claims Contact Number:

    0333 4567004

  • Out of Hours Domestic Emergency ONLY Claims Contact Number:

    0330 3031830

Pen Underwriting

Operating Hours:
Mon – Fri: 09:00 – 17:00
Sat – Sun: CLOSED

Out of Hours Assistance Provided

  • Pen Central Premier Home Claims Contact Number:

    0344 8561193

  • Pen Central Specialist Home Claims Contact Number:

    0344 8561193

  • Pen Central Thatch Owners Home Claims Contact Number:

    0346 0729986

  • Pen Solutions Claims Contact Number:

    0345 0729957

  • Our of Hours ONLY Claims Contact Number:

    0333 0100790

Plum Underwriting

Operating Hours:
Mon – Fri: 09:00 – 17:00
Sat – Sun: CLOSED

Out of Hours Assistance Provided

  • Primary Claims Contact Number:

    0345 4504938

Prestige Underwriting

Operating Hours:
Mon – Fri: 09:00 – 17:00
Sat – Sun: CLOSED

Out of Hours Assistance Provided

  • Prestige Coverall Claims Contact Number:

    0800 0327327

  • Prestige Thatch Claims Contact Number:

    0800 0327327

If you’re struggling to find your insurer, don’t worry. Contact us on 01202 937 430 and we will find you the correct number.

Optional Extras

Our optional extras provide that extra level of cover that your insurance policy may not, giving you the peace of mind that you’re covered no matter the eventuality.

Sotor Profesional Services - Family Legal Expenses

Operating Hours:
24 HRS – 365 Days a Year

  • Primary Claims Contact Number:

    01455 852080

Sotor Professional Services - Home Emergency Assistance

Operating Hours:
24 HRS – 365 Days a Year

  • Primary Claims Contact Number:

    01444 442241

Sotor Professional Services - Key Cover

Operating Hours:
24 HRS – 365 Days a Year

  • Primary Claims Contact Number:

    01480 276396

Sotor Professional Services - Landlord Legal

Operating Hours:
24 HRS – 365 Days a Year

  • Primary Claims Contact Number:

    01455 852100

Sotor Professional Services - Landlord Legal Premier

Operating Hours:
24 HRS – 365 Days a Year

  • Primary Claims Contact Number:

    01455 852100

You may find that you don’t have the added benefit of any optional extras. Thankfully, this cover can be added at any time. Contact one of our dedicated account managers on 01202 937 430 to discuss the options available.

To discuss your insurance needs with an experienced account manager please call 01202 937430 or apply online to get an instant quote